We start with a conversation about how you already quote, track and update customers. Then we configure the first role so it prepares work your team can trust — and still sign off.
01
We learn how your desk works
A useful setup begins with your real files, not a generic workflow. In the demo and the conversations that follow, we ask you to walk us through:
A typical quote: how carrier and agent rates arrive, and how you present them to a customer.
A live shipment: where ETAs live today, and what happens when a time changes.
A customer update: who writes it, who checks it, and where it is sent from.
Your rules: who may approve work, which lanes and accounts are in scope, and any UK–Turkey traffic that needs particular care.
02
We set up your first role
The flagship Freight Operations Coordinator is configured around those rules.
It compiles quote packs from the carriers and agents you already use.
It tracks shipment ETAs and prepares a note when a time looks to have changed.
It drafts customer status updates in a consistent voice, ready for review.
It does not send mail, book space or change a file on its own.
03
Your team stays in control
The digital teammate prepares; your people decide.
Work arrives in the email and tools you already use, rather than a separate portal your customers must join.
A named person approves, edits or rejects each draft.
Nothing is sent to a customer, carrier or agent until that approval is given.
You can tighten or widen the scope — lanes, customers, document types — as you get comfortable.
See it on the kind of files you already handle.
Book a short demo. We will talk through a quote, an ETA and a customer update, and whether the Freight Operations Coordinator would earn its place on your desk.
