Quoting by hand
Rates arrive by email, portal and phone. Someone retypes them into a comparison before the customer can see a clear offer.
For UK freight forwarders
A digital operations team for your forwarding desk.
Quay & Clerk gives small and mid-sized forwarders a digital teammate that compiles carrier and agent quotes, tracks shipment ETAs and drafts customer updates. A person on your desk approves every message before it is sent.
The problem
The desk is busy. Too much of the work is repetitive.
Operators already know how to move cargo. The grind is the copying, chasing and re-typing that sits around every file.
Chasing ETAs
The file says one thing, the last carrier message says another, and the warehouse thread says a third. Nobody has a single picture.
Customer status emails
“Where is my cargo?” lands while the operator is mid-quote. Replies slip, or they vary from person to person.
How it works
Three steps, with your team in control.
We start with one role on one desk. Quay & Clerk prepares the work; your people decide what goes out.
We learn how your desk works
You walk us through a typical quote, a live shipment and a customer update — including carriers, agents, lanes and who is allowed to approve what.
We set up your first role
The Freight Operations Coordinator is configured around those rules. It compiles, tracks and drafts. It does not send or book on its own.
Your team reviews and approves
Work arrives in the tools you already use. A person approves, edits or rejects it. Nothing leaves the desk without that step.
Flagship role
Freight Operations Coordinator
The first role we set up on your desk. Built around the daily work of a small or mid-sized UK forwarder — including teams that handle UK–Turkey trade.
Compile quotes from carriers and agents
Gathers offers as they come in, lines them up for comparison, and prepares a pack for your team to check before anything is sent to the customer.
Track shipment ETAs
Follows the file and incoming updates so changes are easier to spot, and flags a revised arrival time for a person to review.
Draft customer status updates
Prepares a clear status message in a consistent voice. It stays in draft until someone on your desk approves it.
Why desks use it
Time back on the work that needs a person.
Quotes ready for review
Carrier and agent offers compiled in one place, instead of being assembled by hand from scattered inboxes.
A clearer view of ETAs
Shipment timing is easier to follow, and a change is easier to notice before a customer has to ask.
Consistent customer updates
Drafts go out in a steady voice — and only after a person on your team has signed them off.
Fits the tools you already have
Designed to work inside your existing email and systems, rather than asking you to move the desk overnight.
Starts with one role
Begin with the Freight Operations Coordinator. Further roles can be added when you are ready.
People stay responsible
The digital teammate prepares work. Your operators remain accountable for decisions and for anything that is sent.
Trust and control
Nothing is sent without a person approving it.
Quay & Clerk is built to sit under your existing authority, not to act as a free-roaming bot on your customers’ inboxes.
Human approval, every time
Quotes, ETA notices and customer updates remain in draft until someone on your desk approves them.
Works inside your email and tools
We adapt to how you already work, rather than asking customers or carriers to join a new portal.
You set the rules
You decide who can approve, what can be drafted, and which files or customers are in scope.
Careful with claims
We will be transparent about how enquiry data is handled. Our privacy notice is still a draft and needs legal review before launch.
Pricing
Tailored pricing. Talk to us.
There is no public rate card and no one-size fee. We shape a proposal around the size of your desk, the role you want first, and how you work today. Book a short demo and we will talk it through.
Questions
Frequently asked questions
Will this replace our operations staff?
No. It is a digital teammate that prepares work for your desk. People remain responsible for decisions and for anything that is sent.
What does the Freight Operations Coordinator actually do?
It compiles quotes from carriers and agents, tracks shipment ETAs, and drafts customer status updates for your team to approve.
Do we have to change our systems?
No. It is designed to work inside your existing email and tools. We go through your current setup in the demo.
Can a message go out without us seeing it?
No. A human on your team approves work before anything is sent to a customer, carrier or agent.
Who is this for?
Small and mid-sized UK freight forwarders, including teams that handle UK–Turkey trade.
How do you price it?
Pricing is tailored. It depends on the size of the desk, which roles you want, and how you work today. There is no published rate card — book a demo and we will talk it through.
How is our data handled?
We will only use details from the demo form to respond to your enquiry. A draft privacy notice is on this site and still needs legal review before launch.
When can we start?
That depends on your desk and the first role you want to run. We will outline a practical path in the demo rather than promise a fixed timeline.
See it on the kind of files you already handle.
Book a short demo. We will talk through a quote, an ETA and a customer update, and whether the Freight Operations Coordinator would earn its place on your desk.